Last Call Quality Feature

Last Call Quality Feature

The Last Call Quality feature gives the ReachUC Mobility app user the ability to send a report to Support staff with diagnostic information to help diagnose possible issues that may be affecting your service. 

This feature comes in the form of a clickable option at the bottom of the PBX Account tab of your ReachUC Mobility app, saying Check Last Call Quality

Note: If you do not see the Check Last Call Quality option please contact your service provider for more information.

Upon clicking this the app will check the last successful call made. When one is found it will open a page with the diagnostic information shown. However, if none is found it will show a dialog saying ‘No last call today’.

 

To report the information shown in the Last Call Quality page, click on the Report Last Call button. 

Once you click the button, you may include an additional message, then proceed to report the call.

Note: If advised by support to get SIP Logs due to your report you can go to our Troubleshooting article for instructions.

Troubleshooting (Reporting a Problem)

When something does not work right with ReachUC, the best way to get help and report a problem is to send the support team your application logs.  This can be done directly from the ReachUC Mobility app. (Note: Instructions below assume that SIP Logging is initially disabled on the mobile/desktop app.

Note: If you are experiencing call quality problems on your ReachUC Mobility app please report it first by following the instructions in our last Last Call Quality Feature article. If advised to get SIP logs then follow the instructions below.

For iPhone

  1. Go to Settings
  2. Then Preferences
  3. Enable Log SIP Traffic
  4. Go back to Settings
  5. Click the SIP Log option
  6. Share

For Android

  1. Go to Settings
  2. Then Preferences
  3. Enable Troubleshooting Log
  4. Click Back Arrow
  5. Click the Logs option
  6. Choose SIP tab
  7. Hit Settings
  8. Share

 

For Desktop

Open the menu and select Settings.  Go to Log (under General) to see the logs.  When reporting an issue to support, download the log file and attach it to your correspondence.