ReachUC Mobility PBX Pane

ReachUC Mobility PBX Pane

ReachUC Mobility PBX User Guide

Click on the  icon to go to the ReachUC Mobility PBX pane.

In this pane, you will see two tabs: Presence and PBX Account

Presence Tab

This tab will show all the users in your company’s PBX and their status:

  • Online 
  • Offline 
  • Busy 

Clicking on a contact name will show available actions for that contact. A sample is shown in the image below.

Clicking on the floating button  will reveal the following features for the PBX pane:

  • Search Contacts
  • Update Current Status
  • Sort Contact List
  • Change Contact List
  • Send Fax
  • Move Call Here

 

Search Contacts

Returns all contacts that match your given criteria

Update Current Status

This lets you change the status text which is visible to all your company’s PBX contacts in their own respective ReachUC applications.

Sort Contact List

This lets you choose to display your contacts sorted (all in ascending order) by

  • First Name
  • Last Name
  • Online (Online first then Busy and last Offline contacts)
  • Extension

 

Change Contact List

This displays the options to filter shown contacts. If you scroll upwards you may see options to also show only contacts from certain departments.

Send Fax

You can send a fax to any number by clicking on the Send Fax floating button.

You may then choose a number to use as the sender for the fax by clicking on the drop-down arrow.

 

Move Call Here

This moves a call existing on your desk phone to the ReachUC Mobility app.

 

 

PBX Account Tab

This tab displays your account’s PBX settings.

 

Clicking on the Fax Number line will reveal all the fax numbers associated with your PBX account.

 

Clicking on the SMS Number line will reveal the SMS numbers associated with your account. The phone number marked active is the phone number which appears as the sender of your SMS messages. You can change this by clicking on another phone number on the list.

 

Clicking on the Answering Rule line will reveal all your answering rules with your current answering rule marked as Active.  You can change your active answering rule by clicking on another answering rule shown.

 

Clicking on the Change Password line will open up a screen to let you change your PBX password.

 

Android Contacts

This article will discuss the various features found on your ReachUC Contacts page.

 

View Device or PBX Contacts

You can browse not just your contacts on the device but also your PBX contacts by clicking on Address Book and then choosing PBX from the menu.

Search Contacts

By pressing on the Search icon  you can narrow down the displayed contacts by typing in the search box or you may also click on the microphone  icon for voice to text translation.

Add Contact

You may add a contact by pressing on the floating Add Contact icon   found on the lower right portion of the screen. This will open the add contact page where you can fill in the contact’s details. (Note: Saving as PBX contact is not an available option.)

View Contact Details

By clicking on the contact name you can view the details for the contact. You may also edit the contacts details (only for device contacts) from here by clicking on the pencil icon .

Contact Actions

From the contacts page you can initiate the following actions via the corresponding icons beside the contact name, extension, or phone number:

Note: For contacts with multiple numbers you may have to open the contact’s details to see the icons.

Voice only call
Video call
SMS / Chat message