PRIVACY POLICY
Last Updated: July 29, 2020
PayG, LLC, a Delware limited liability corporation (“Administrator”, “us” or “we”), cares about your privacy, and the security of your personal information is part of our essential mission. We appreciate your decision to trust us with helping to safeguard your digital information from theft, disruption, and unauthorized access. This Privacy Policy is designed to inform you about how your personal information is collected, used, shared, stored, managed, and otherwise processed by Administrator through Administrator’s service, which streamlines the process of calling via PBX, sending SMS, faxing, scheduling meetings, and acting as a softphone for phone numbers found in email messages in the Microsoft Outlook application (“ReachUC Service”). An overview of our privacy practices is set forth below. Please feel free to contact us if you have any questions.
Your Agreement to Our Privacy Policy
You expressly consent to Administrator collecting, using, sharing, storing, managing and otherwise processing information as described in this Privacy Policy when you use the Reach UC Service. By using the ReachUC Service, you are accepting the practices described in this privacy policy. These practices may be changed from time to time and any changes will be posted on this page. You are encouraged to review the privacy policy whenever you use the ReachUC Service to make sure that you understand how any personal information you provide will be used.
Information We Collect
Administrator collects certain personal information (i.e., information that identifies an individual either alone or in combination with other data). We also collect information that has been de-identified and aggregated, meaning it does not identify an individual, and other non-personal information which does not, on its own, identify an individual person.
Administrator obtains information when you or someone acting on your behalf provides such information to us. We also collect information automatically when you access or use the ReachUC Service.
The following are examples of the type of personal information that may be collected directly from you (or someone acting on your behalf):
- Contact information (including name, email address, mailing address, and telephone number);
- Information about transactions with us and use of our ReachUC Service; and
- Username, password, and other information for accounts for the ReachUC Service.
The following are examples of the type of information that may be collected from your web browser or from interactions with our ReachUC Service:
- Details about your computers, devices, applications, and networks (including, but not limited to, IP address, browser characteristics, device ID and characteristics, operating system, system language, and preferences);
- Activities on our ReachUC Service and usage patterns (including, but not limited to, referring URLs, dates and times of visits, and clickstream data such as information commonly recorded in web server logs); and
- Details about Internet or network usage (including URLs or domain names of websites you visit, information about applications that attempt to access your network, or traffic data).
IP Addresses
All Internet-enabled devices have an Internet protocol address or IP address.
How We Use Information
Administrator and the providers and partners that help provide the ReachUC Service use the personal information we collect to:
- Provide our ReachUC Service;
- Authenticate users;
- Help safeguard your devices and your data;
- Conduct research and analysis to improve the user experience and service delivery;
- Establish and manage user accounts;
- Provide customer support, manage subscriptions, and respond to requests, questions and comments;
- Personalize and manage our relationship with you;
- Analyze and develop new features for the ReachUC Service[GR2] [FB3] ;
- Perform accounting, auditing, billing, reconciliation, and collection activities;
- Investigate, respond to, and manage security related incidents and events;
- Predict future security threats and vulnerabilities;
- Prevent, detect, identify, investigate, and respond to potential or actual claims, liabilities, prohibited behavior, and criminal activity;
- Comply with and enforce applicable legal requirements, agreements, and policies; and
- Perform other activities consistent with this Privacy Policy.
Because de-identified and aggregated information and other non-personal information cannot be used to personally identify you, we may use such information for any lawful purpose.
How We Share Information
We may share personal information with:
- Authorized service providers and partners who perform services for us (including data authentication, data storage, sales, marketing, fraud investigations, bill collection, and payment processing) based on our instructions. These third parties may only use or disclose personal information obtained from us to perform services on our behalf or comply with legal obligations;
- Your administrator, if applicable, with your consent;
- Third parties with your consent; and
- Other business entities legally related to Administrator, such as any third party that may take over all or part of Administrator’s functions in the future (provided that such party agrees to use such personal information in a manner that is consistent with this Privacy Policy).
We may also disclose personal information: (i) if we are required to do so by law or legal process; (ii) in response to requests by government agencies, such as law enforcement authorities or other authorized third parties; (iii) as may be required for purposes of national security; (iv) when we believe disclosure is necessary and appropriate to prevent physical, mental, financial, or other harm, injury, or loss; or (v) in connection with an investigation of suspected or actual illegal or inappropriate activity or exposure to liability.
When we share personal information with a third party, they must contractually agree to comply with privacy and security standards at least as stringent as Administrator’s when we are handling similar data. When you provide personal information directly to a third party, the processing is based on their standards (which may not be the same as Administrator’s) and your own independent relationship with that provider.
Because de-identified and aggregated information and other non-personal information cannot be used to personally identify you, we may share such information for any lawful purpose.
How You Can Manage and Control Your Personal Information
To remove your personal information, please contact your service provider at the associated support email address. If Administrator is your provider please email support@reachuc.com.
Storage and Data Retention
The information we collect may be stored and processed in servers in the United States and wherever Administrator and our service providers have facilities around the globe. Administrator does not collect or store any payment information. All payment information you provide is collected and processed by our third party payment processor in accordance with such payment processor’s own terms and conditions and privacy policies.
The time periods for which we retain your personal information depend on the purposes for which we use it: Administrator will keep your personal information for as long as you are a registered subscriber or user of our ReachUC Service and, thereafter, for no longer than is required by law, or Administrator’s Records Retention Policy, reasonably necessary for internal reporting and reconciliation purposes, or to provide you with feedback or information you might request. In certain circumstances, we may be required to retain data we have about you (such as for tax, litigation (threatened, anticipated, or actual), other business purposes, or if required by law enforcement).
Security
We implement appropriate organizational, physical, and technical security practices and procedures for storing and transmitting the personal information we collect and process. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, and availability. Periodically, we test our ReachUC Service for security vulnerabilities.
Links to Other Websites
Our ReachUC Service may contain links to other websites and phone numbers for your convenience and information. These websites and phone numbers may be operated by companies not affiliated with Administrator. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with Administrator, any use of those websites, or the privacy practices of those websites.
In certain circumstances, where the information of third parties is collected by us by virtue of the third party’s interaction with you (such as the information of those individuals who send communications to your computer), we rely on you to provide the relevant third parties with appropriate notice and to obtain any requisite consent.
Notice to California Residents – Your California Privacy Rights
Individuals who are residents of California and have provided their personal information to us may request information regarding our disclosures, if any, of their personal information to third parties for direct marketing purposes. Such requests must be submitted in writing to:
PayG, LLC
Attn: Privacy Officer
101 S. Hoover Blvd.
Suite 102
Tampa, FL 33609
Such requests must include the reference Request for California Privacy Information in the subject line and in the body of the message and must include the email address or mailing address, as applicable, for us to send our response. This request may be made no more than once per calendar year. We reserve the right not to respond to requests submitted to us if not submitted pursuant to the terms set forth above.
CAN-SPAM ACT
We are committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (“CAN-SPAM Act”). All emails you receive from Administrator are intended to fully comply with the CAN-SPAM Act. If at any time you would like to unsubscribe from receiving future emails, you can email us at support@reachuc.com, and we will promptly remove you from all correspondence.
Children’s Privacy
Administrator complies with the U.S. Children’s Online Privacy Protection Act and similar laws around the world where applicable. Administrator does not knowingly collect personal information from children under the age of 13 without proper parental consent.
DMCA
The Digital Millennium Copyright Act of 1998 (DMCA) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that any content made available in connection with Administrator websites or services infringes your copyright, you (or your agent) may send us a notice requesting that the content be removed, or access to it blocked. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA (see http://www.loc.gov/copyright for details). Notices and counter-notices with respect to Administrator websites or services should be sent to:
PayG, LLC
Attn: DMCA Designated Agent
101 S. Hoover Blvd.
Suite 102
Tampa, FL 33609
Support@reachuc.com
We have adopted and currently implement a policy of terminating, in appropriate circumstances, the Administrator user accounts of users who are deemed repeat infringers or who are repeatedly charged with infringement.
Updating the Privacy Policy
We may update this Privacy Policy at any time and from time to time by posting such updates on this web page and either providing notice to the last email address you provided to us or providing you with notice by other similar means. If an update changes how we use your personal information or applicable law otherwise requires your consent, we will also seek your consent prior to such update applying to you. Upon providing notice as noted above, updates which do not require your consent will be effective regardless of whether your consent is obtained.
Contact Us
If you have questions or concerns regarding this Privacy Policy, or would like to update information we have about you or your preferences, please contact us at: support@reachuc.com.