SMS Numbers Page

SMS Numbers Page

This page has five (5) sections that contain relevant information and settings that are relevant to SMS for ReachUC.  The SMS Numbers page is accessed by following the instructions below:

  1. Go to the PBX Pane of your ReachUC mobile app.
  2. Click on the PBX Account tab.
  3. Click on SMS Numbers to go to the SMS Numbers Page.

Note: If SMS Numbers is not showing in the PBX Account tab please contact your service provider for help.

The 5 Sections in the SMS Numbers Page:

1 – My SMS Numbers

Clicking on My SMS Numbers will show you all the Phone Numbers that are assigned to your PBX User with the SMS Caller ID for your account marked by a Primary icon but, if there is none assigned, it will show the text ‘No Number’. To learn more and to know how to change this setting go to the article SMS Caller ID.

2 – Reply As

This shows the behavior of what phone number is used when you reply to messages in ReachUC. Clicking here will show you the choices available with your current setting having a checkmark icon beside it. Clicking on the choice with no checkmark icon will change your setting to the choice you clicked.  The choices are either Primary SMS Number or Smart Source.

Primary SMS Number is the default setting which if used means that all replies coming from your ReachUC app will use your chosen Primary SMS Number.

Smart Source is the setting that will use the last phone number having a conversation with the recipient, however, if there is none it will use your Primary SMS Number. Note: This settings’ behavior will also apply to your WebRTC applications.

3 – Send Copies

Clicking on Send Copies will open up the settings for forwarding or sending copies of your messages to another ReachUC User, an Email address, or a URL.  To learn more about this go to our article on SMS Copies or Forwarding Options.

 

4 – Number Sharing

Clicking on Number Sharing will open the page to view the phone numbers that have been shared with you, and also your phone numbers which are available to share with other ReachUC Users, and lastly, any shares that you have set.  SMS Number Sharing is the ability for those who you shared your number with to reply to any message you receive as though they were using your phone number. Please read the article on SMS Number Sharing to learn more.

 

5 – Numbers Forwarded To Me

If another ReachUC user added you to their Send Copies To list, the phone number(s) assigned to them will reflect in your Number Forwarded To Me section.

Unlike phone numbers shared with you, you cannot use the forwarded number as SMS sender when you reply to SMS messages. The SMS message recipient will see your own phone number as the sender of the SMS message. If you have no SMS-enabled phone number, you will not be able to send replies to messages that are forwarded to you.

Google Chrome Loup for ReachUC

The Loup for ReachUC extension is single sign on meaning your current PBX login can be used to login and will allow you to initiate Click-to-Dial from your extension to any phone number found in a webpage it will also give screen pops inside any supported CRM when receiving a call.

To download and install just go to ReachUC Integrations and click on CRM Integration Powered by ReachUC.

This will then open up the Chrome Web Store page for the extension where you can click on the Add to Chrome button to start the installation.  A confirmation pop-up will appear, just click on Add extension button to confirm.

Once the extension has been installed it will show a confirmation dialog and a new icon will appear on your browser.

To login simply click on the extension icon and enter your PBX credentials and in the URL dropdown choose the CRM you would like to use for screen pops.

To use the Click-to-Dial feature simply find any phone number from any open webpages, highlight the number and right click on the highlighted number and a menu will appear.  Click on Call to initiate a call from your extension.

With the integration into your chosen CRM a screen will appear whenever you receive a call to your ReachUC with info from the CRM based on the incoming call’s phone number. Below are some sample screen pops.

To Log Out click on the extension icon and press the Logout button. (Note: To change CRM or choose another URL you will have to logout and login again.)

How to Enable Business SMS for a Phone Number

 

If your account has been Business SMS enabled, you will be able to activate this feature and link a phone number number to your extension. 

Begin the subscription process by sending an SMS message to the phone number with the text ‘subscribe’ (without the quotes) in the message body.

  • If you own the phone number, then you will be subscribed, although the provisioning process may take up to an hour..
  • If the phone number is assigned to a different user (like an auto-attendant or another person), then an activation code will be sent to the email address of the other user.  You must send another message to the phone number with the text ‘subscribe [activation code]’

 

 

The SMS subscription process can take up to an hour. If you are still not receiving SMS messages after one hour, do the following:

  1. From any cell phone, send the word ‘ping’ (without the quotes) to your phone number number.  If your phone number was properly subscribed you will receive a response that the message was received.  If you don’t receive a response, please follow the instructions to subscribe.
  2. If you are subscribed but still do not receive SMS messages, try to re-subscribe by sending the word ‘unsubscribe’ (without the quotes) to your phone number.   Afterwards, subscribe again by following the instructions to subscribe