As with all mobile applications, the service and quality of calling features are dependent on either the device’s Wi-Fi broadcast quality or the mobile carrier’s LTE coverage.
- For Wi-Fi-connected devices, factors such as router positioning or multiple devices using the same Wi-Fi connection can cause slowness for all users.
- For LTE-connected devices, factors such as weather, network congestion, and even solar activity can cause slowness for all users.
- For both connection methods, Internet Speed Test websites such as https://fast.com can be helpful in troubleshooting slow connection speeds.
Ways to remedy a poor Wi-Fi connection
- Have your administrator add packet prioritization for voice on the local network broadcasting Wi-Fi, also referred to as Traffic Shaping.
- Consult your ISP to determine if your internet plan is appropriate for how it is being used.
- Assess if your router/equipment needs to be replaced. Whether you are using a router to broadcast Wi-Fi or an Access Point, the device broadcasting the Wi-Fi signal has the largest impact on your Wi-Fi quality, regardless of your ISP plan.
Ways to remedy a poor LTE connection
- Try moving to a different location with less interference, such as an open air area with minimal obstructions.
- Assess if your phone or hotspot needs to be replaced. Newer devices support more recent versions of LTE specifications, allowing for faster data rates.